Returns, Exchanges & Refunds

Full-price items in standard sizes that are not genuinely personalised or made to your individual measurements can be returned or exchanged under our voluntary policy.

• Contact us and send the item back within 30 calendar days of delivery.
• The item must be unworn, unwashed, unaltered, clean and undamaged, with its original tags attached. You may try it on carefully indoors to check the fit.
• It must be free from perfume, smoke, stains, makeup, pet hair and other signs of use. Please include the original packaging where available.
• Provide your order number or other proof of purchase.

These conditions apply to voluntary change-of-mind returns. Applicable legal cancellation rights and valid fault claims are subject to the relevant legal rules.

Corsets genuinely made to your individual measurements or personalised specifications cannot be returned, exchanged or refunded for a change of mind under our voluntary policy, even at full price.

Examples include individually tailored sizing, non-standard lengths or alterations, and bespoke design, fabric, embroidery or construction requests. Selecting a standard size or ordinary product option, or having an item made after ordering, does not by itself make it legally personalised.

Please check your measurements and order details carefully. A fit issue caused by incorrect measurements supplied by you is not normally a manufacturing defect. If we make the garment incorrectly against your confirmed specifications, we will assess it under Section 6.

Items purchased below their full regular price are final sale under our voluntary policy. We do not offer change-of-mind returns, exchanges, refunds or store credit for these items.

This includes clearance, outlet and promotional markdowns, including categories priced at 39.99, 44.99, 49.99, 54.99 and 59.99 in the currency shown at checkout, as well as other discounted prices. The same terms apply to ready-made sale stock and sale items made after ordering.

Choosing the wrong size, changing your mind about colour or tightness, or no longer needing an item for an event does not qualify for a voluntary final-sale return. Your applicable legal cancellation rights and rights concerning faulty or misdescribed goods still apply.

All items purchased as part of a multi-buy or promotional bundle are final sale under our voluntary policy. This includes paid, reduced-price and free items in offers such as buy one get one, 3 for 2, buy two get three, four for the price of one and four-item bundles.

After order confirmation, we do not offer voluntary partial returns, size swaps, substitutions or exchanges for bundle items. Please choose each item carefully.

Your legal rights still apply to an affected item. Any refund will reflect the amount paid and applicable law; a free promotional item has no additional cash value. The promotion shown at checkout determines the offer.

1. Email cs@thefashioncorsetshop.com with your order number, the item and the reason for your request. If something is wrong, please include photographs.
2. For a voluntary return, wait for our written instructions before sending the item. We will confirm eligibility, the return address and any applicable shipping charges.
3. Pack the item securely with your order details. Use a tracked service and keep your receipt and tracking number until the return is resolved.

Please do not send a parcel to the address on the original shipping label without checking with us. Our instructions process does not restrict your legal right to cancel or return goods.

For an approved exchange of an eligible full-price standard item, there is no exchange administration fee. You pay return postage; we will confirm any replacement delivery charge before proceeding. The replacement is dispatched after receipt and inspection, subject to availability and payment of any agreed price difference.

If your item is faulty, damaged, incorrect or materially different from its description, please contact us. We assess these issues for all orders, including custom-made, sale and promotional items.

Please inspect your order on arrival and contact us as soon as possible, ideally within seven calendar days, with your order number, a description and clear photos or video. This is a request, not a deadline that removes your legal rights, including for faults discovered later.

Depending on the circumstances and applicable law, we will provide an appropriate repair, remake, replacement, price reduction or refund. Where the law gives you a choice of remedy, we will respect it. Original packaging and attached tags are not required for a valid fault claim, although retaining packaging where possible is helpful.

For a confirmed fault or our error, we will arrange or reimburse reasonable necessary return shipping in accordance with applicable law. Please contact us first to agree on a suitable shipping method. We will not deduct original shipping charges where a full refund of them is legally required.

Normal wear, accidental damage, misuse, excessive tightening, improper care and unauthorised alterations are not manufacturing defects in themselves. We assess each case on its facts.

For an eligible change-of-mind return, you arrange and pay for return shipping. We recommend tracked shipping and suitable insurance; please keep proof of dispatch.

Under our voluntary policy, original delivery costs are non-refundable. Where shipping was included in the product price, we will deduct the actual outward shipping cost only if lawful and clearly disclosed before purchase. We will provide an itemised explanation and will not impose an undisclosed shipping deduction.

Applicable law takes priority. For example, a qualifying statutory cancellation may require us to refund standard outward delivery costs; additional express-delivery costs may be treated differently. Shipping for faults or our errors is covered in Section 6.

After receiving and inspecting an eligible voluntary return, we aim to issue the approved refund within 5–7 business days. Any legally required deadline takes priority.

• Refunds go to the original payment method, including the original PayPal account where applicable.
• We will email you when the refund has been issued. Your payment provider may need additional time to show it.
• The refund reflects the amount paid for the returned goods, less only deductions that are permitted and disclosed.

If a voluntary return does not meet the stated conditions, we will explain the outcome and discuss the next steps. This does not affect a valid statutory claim.

Have a question before or after ordering? We are happy to help with sizing, eligibility and return instructions.

Email: cs@thefashioncorsetshop.com
Phone: +91 7985191678
Website: www.thefashioncorsetshop.com

Our Physical Address

Please contact us for return instructions before sending a parcel.